All products at "Scrap and Tubes Store" are digital products ONLY that are provided in compressed/zipped (.zip) files. You will NOT receive any physical products.
Purchased products can be downloaded directly from your account immediately after your payment has been processed with PayPal. Your download links are valid for 30 days with a maximum of 10 downloads per product. If you have any problems downloading your products, please email us.
If you receive a file that is damaged in any way, please contact us and we will be more than happy to give you a new download link for the product. You will ALWAYS receive the goods you purchase.
As the products in the store are digital downloadable products, you will NOT receive any physical products and no shipping fee will be added to your order.
Due to the nature of our online site, "Scrap and Tubes Store" have a strict NO RETURN policy for any products and all sales are final. If it appears there has been a problem with your order, or you have questions, please contact us and we will get back to you as soon as possible.
It is the customer's responsibility to ensure that the products they plan to buy have not been already bought because no exchange will be given. We recommend that you keep a track of your purchases, or, check into your history, if you have any doubt about a product, before purchasing it again.
DOWNLOADS / LINK RESETS
Your downloads are available for 30 days after your completed purchase. You must download your purchases within this time frame. Please be sure to download, unzip and check your purchases to be sure that they have been successfully transferred into your computer. It is your responsability to back up your files and we strongly encourage you to do it on an external hard drive or disk.
After 30 days, orders may be reseted upon request and with some fees. Simply send us an email with your order number(s) and we will answer you with all the details we need before proceeding to your request.
Here are our fees for resetting download links: (which means the total of number of download links and not the number of products)
1 to 19 download links = no fees
20 to 99 downalod links = $20.00
More than 100 download links = $50.00
Please note that, if a designer or a product is no longer in our database, we will not be able to reset the link(s).
As the products in the store are digital downloadable products, NO REFUND will be made, except for damaged product, or, for a file that is empty.
PAYPAL DISPUTE CASES / REVERSALS
When a dispute case is opened through PayPal, customer is automatically blocked temporarily from the store until the case is solved.
Paypal Reversals will not be tolerated and constitute internet fraud. No only will you be banned from shopping at Scrap and Tubes Store, all information obtained from these purchases we be forwarded to the proper authorities.
Our product listings state the file types included, we will not offer any refunds if you purchase something you cannot use. Please be sure to clearly read the descriptions before you purchase. Should you have any questions you can always email us and ask beforehand. We will do our best to help get you a file type that can work for you.
SALES / REDUCED PRICING
At any time, Scrap and Tubes Store may have items available on sale or at reduced prices. If you order that item previously or after the time the item is on sale, you will not be given that sale price. The sale or reduced price is only honored when the item is ordered with in the time frame it is on sale or the price is reduced.